Reesink Canada Holdings
Parts Manager
Lloydminster, Alberta•Full-time
About the Job
Join us at Prairie AG (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.
The Parts Manager is accountable for the overall performance of the parts department, including inventory management, people leadership, customer satisfaction, and financial results. This role ensures that internal and external customers receive accurate and timely parts support, and plays an integral role in sustaining service department efficiency and branch profitability. The Parts Manager works closely with Service, Sales, and branch leadership to optimize parts availability, control inventory investment, and deliver a seamless customer experience across the dealer network.
The Parts Manager is accountable for the overall performance of the parts department, including inventory management, people leadership, customer satisfaction, and financial results. This role ensures that internal and external customers receive accurate and timely parts support, and plays an integral role in sustaining service department efficiency and branch profitability. The Parts Manager works closely with Service, Sales, and branch leadership to optimize parts availability, control inventory investment, and deliver a seamless customer experience across the dealer network.
People Leadership & Team Development:
- Recruit, onboard, coach, and evaluate parts counter and warehouse staff; ensure the team has the product knowledge and systems proficiency to perform effectively.
- Allocate workload to optimize counter coverage and warehouse efficiency across peak and off-peak periods.
- Conduct regular performance conversations and support team development through OEM programs, product training, and in-house coaching.
Customer Service & Vendor Relations:
- Ensure parts inquiries, requests, and escalations are addressed promptly across counter, phone, and internal service channels; drive customer retention through proactive relationship management.
- Support service technicians with timely parts identification, sourcing, and staging to minimize equipment downtime.
- Manage vendor interactions for parts ordering, returns, and OEM program compliance; maintain strong supplier relationships to ensure competitive pricing and availability.
- Support dealer network partners with parts ordering processes, systems training, and escalation resolution.
Inventory, Warehouse & Operations:
- Manage inventory levels to balance availability and working capital; establish and maintain reorder points, min/max parameters, and safety stock within the DMS.
- Oversee warehouse operations including receiving, stocking, picking, shipping, and accurate bin management.
- Monitor slow-moving and obsolete inventory; develop strategies to reduce excess stock and recover investment.
- Conduct cycle counts and periodic full physical inventory; investigate and reconcile variances.
- Ensure unconsumed parts are returned to stock promptly and removed from work orders to protect billing accuracy.
Warranty Parts & OEM Programs:
- Manage warranty parts handling in accordance with OEM requirements, including tagging, segregation, and return or disposal of cores and warranty components.
- Ensure parts documentation supporting warranty claims is accurate and submitted within required timelines.
- Maintain OEM stocking and incentive program participation; stay current on product changes, supersessions, and PIPs to support service operations.
Safety & Regulatory Compliance:
- Ensure consistent adherence to safety protocols and applicable regulations within the parts department and warehouse; lead safety meetings and hazard assessments.
- Maintain TDG compliance for applicable parts and fluids; stay current on health, safety, and environmental requirements relevant to parts storage and handling.
Financial Management:
- Prepare and manage the parts department budget, including sales targets, cost of goods, inventory investment, and staffing costs.
- Track and improve parts absorption rates in alignment with dealership financial targets; review monthly KPIs and act on variances to protect margin.
- Maintain competitive parts pricing across retail, dealer, and internal channels; monitor vendor cost changes and freight to ensure pricing accuracy.
- Support month-end inventory valuation and provide regular KPI reporting to branch and senior leadership.
Qualifications & Experience:
- Post-secondary education in Business Administration, Supply Chain, Agricultural Technology, or a related field is preferred. Equivalent combination of experience and demonstrated competency will be considered.
- Minimum 5 years of progressive experience in parts management in an agricultural equipment, construction equipment, or related dealership environment, including 3 or more years in a supervisory or management capacity.
- Working knowledge of agricultural and/or construction equipment parts, OEM programs, and inventory management best practices; proficiency with dealer management systems (DMS) is required.
- Sound financial acumen with the ability to manage budgets, interpret financial reports, and drive department profitability including parts absorption.
- Valid driver's license.
Working Conditions:
This role operates in a combination of parts counter, warehouse, and office settings. Travel to additional branch locations, vendor meetings, dealer sites, or training activities may be required. Physical demands include lifting and handling parts of varying sizes and weights. Flexibility outside of standard hours may be required during peak operational periods.
About Prairie AG:
About Prairie AG:
Prairie AG is your trusted authorized dealership, proudly Vegreville, Lloydminster, Battlefords and surrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch, and other short lines. As part of the Reesink Canada group—a subsidiary of the globally renowned Royal Reesink, established in 1786—we offer a wide selection of new and pre-owned agricultural and construction equipment. Our knowledgeable, friendly team is dedicated to delivering exceptional service at every step, from helping you choose the right equipment to providing expert maintenance and customization. At Prairie AG, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.
What We Offer:
- Competitive Salary, comprehensive benefits: including health, dental, vision.
- Registered Retirement Saving Plan contributions program
- Ongoing professional development and training.
- A positive, team-oriented work environment with a focus on employee success.
We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.